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Archive for the ‘customer service’ Category

Lessons Learned From Our Clients.

We have been blessed with slow and steady growth.  We have settled into the Orlando market as a leader in Search Engine marketing and SEO friendly web design.  We have been graced with many opportunities to help small businesses grow their business online and for all of those blessings, we are grateful.
With more and more [...]

Impersonal Marketing : The Corporate Christmas Card.

Ahhh, the season is upon us.  Peace and good will, egg nog with whiskey, twinkling lights and Santa spam in the inbox.  Seems like everyone is getting into the holiday spirit:
I took a stroll down to our office mail box and pulled out a letter with beautiful packaging, adorned with foil and splashed with Santa [...]

Tumultuous tech support.

So, I’m what’s known as a ‘GOLD LEVEL VIP’ at our domain registration company, all that means is, they get lots of coin out of us as we register domain names for clients’ web sites, etc.  I’ve been using the same company for at least 6 years now, and for the most part, they have [...]

It’s About Them, Not Me.

I was meeting with a valued client the other day, we were discussing organic search engine marketing and his adwords campaign, music to my ears! I of course am enthralled with what I do, I love organic search, I love numbers, I love watching businesses take off due to our efforts.  So, I’m going on [...]

Your Web Site & Phone Calls.

Saw this great post from Seth today and got me thinking about web sites and customer service: So many times we will have a client who does not want phone calls and will not supply a phone number on their web site.  I don’t know about you, but I think just seeing a phone number [...]

Dr. Jekyll, meet Mr. Hyde.

I was visiting a prospect today at a thriving business that caters to mainly women.  I walked into the well decorated and impressive building to be greeted by nothing.  There were two women, very nicely dressed etc. at the front counter who couldn’t take the second to make eye contact and greet me. I approached [...]

Hot Coffee & My Career.

The family and I visited our local mall yesterday, mainly to accomplish one of my wife’s objectives, we absolutely HAD to have a head band for our newborn like Tori & Dean’s….and the Apple store had opened at the mall that weekend. (more on that in a later post…)
I was dragging a bit from exhaustion and [...]

Does Your Web Contact Form Work?

There are two types of web surfers out there, those who will call for more information and those who prefer to fill out a web form and be contacted at a later date.  I am one of those types that will call first, and if I have additional questions, I’ll fill out an online form [...]