When I first started with Twitter, I didn’t have a clue. I had no idea what I was supposed to do. Sure, I watched the cheesy Twitter video explaining stuff, I google searched, I read other’s wisdomful nuggets, but I’ll admit, the Internet Marketing guy didn’t have a clue. In fact, one of my own clients (A Life Coach) pointed out to me after I was posting tweets to no one that I was speaking to absolutely NO ONE. I’ve come a long way, but still have much to learn. I think Social media can be a great tool, I think social media can help strengthen and reinforce a brand, I think social media can help us enhance customer service initiatives, etc. Here’s the biggest lesson I learned:
BE SOCIAL.
It seems so elementary, but people need people. The second you start making everything about you and your company, you’re doing it wrong. Use social media to share your wisdom with your tribe, use social media to reinforce your brand, use social media to constantly improve your company and your level of customer service. Social media is about talking and listening, it’s about contributing and building, it’s about transparency and being human. The second you start using social media to SELL, SELL, SELL, you’re done. People leave you, they move on to another tribe to learn and grow. Game over.
Need some help getting your social media campaign up and running? Give me a call: 407-830-4550.
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