This picture pretty much sums it up.  When you are composing emails to clients, prospects, your Uncle Ralph, be sure to turn off the CAPS lock on your keyboard.  It is considered ‘bad form’ to use the caps as it seems you are SHOUTING at your intended audience.

Related content:

  1. Jumping Through Hoops.
  2. Live Chat & Mixed Signals.
  3. Cart Before The Horse.
  4. On Target : Creating Remarkable Relationships.
  5. SEO, Your Web Site & Santa.