Seth Godin recently wrote a great post about sending personalized emails: A few of my favorite points:

“Don’t talk like a press release. Talk like a person. A person is reading this, so why are you talking like that? ”

“Don’t mark your email urgent. Urgent to you is not urgent to me. ”

“Just because you have someone’s email address doesn’t mean you have the right to email them.”

Email marketing needs to be personal, web marketing needs to be personal: reach people where THEY are at, be yourself and do what you say you are going to do.  It’s that easy.